| rev:text
| - I had attended a dinner party of 27 people back in January. There was one waiter and one waitress assisting our party. I am extremely unsatisfied with the service that was provided to our table. While I was looking at the menu, the waiter had taken the menu from my HAND, which I found extremely rude. He did not ask whether I was done with the menu and I was evidently still looking at the menu. I did not get any water and had to ask for a glass of water 45 minutes into joining the dinner. Even after I had asked for water, the waiter still took at least 15 minutes. When the waiter finally brought the jug of water, he had only filled my cup half way. The food took long to arrive as I can understand why since it was a large dinner. However, after some guests' meals had arrived, then bread for the table arrived. Bread for the table should have arrived to the table before any meals were served. Bread for the table was also only for one side of the table as if there was a limit on how many baskets of bread can be served at each table. I have been to glow on two separate occasions and I do not remember bread being served for only a certain amount of guests and full cups of water only for some guests. I ordered the Ahi Tuna Salad. The menu states that the salad has the following: grilled ahi tuna, mango, pineapple, avocado, edamame, napa cabbage & red leaf lettuce. My salad did not have any avocado. Throughout the entire dinner, the waiter also did not ask me how the meal was and whether everything was okay. As matter of fact, I don't think I have ever been to any restaurant where the service was this ridiculously bad. I was the one who booked this reservation as I had recommended this restaurant to my friend. Only some guests who ordered steak had gotten steak knives.
I was so unsatisfied with this experience that I had sent an e-mail to the manager. He was apologetic and offered two free entrees so that I would give the restaurant another chance.
The e-mail clearly stated this:
Jenn,
Thank you so much for being so kind and understanding. As per our conversation, there will credit for two entrees under Jenn Tang. Please let your server or manager that there is a credit under your name. Feel free to call or email if you have any questions. Good night.
My friend, who was also a guest of the same party had also written an e-mail and he had also offered her two free entrees.
After having a hard time finding people to give this restaurant another try, we finally decided to go this month. My friend had spoke to the manager on duty to let him know that she was coming and that I was also coming. After being seated, we asked to speak to the manager to let him know that we have arrived. He denied our two free entrees each as he said it was for a total of two free entrees for the both of us before even asking me to show my e-mail to confirm. He advised that he will need to speak to the other manager to make sure. He claimed that the other manager said that we would only get two free entrees between myself and my friend. We argued this as we both sent separate e-mails and we were never CC'd on each other's e-mails. My e-mail clearly states that there will be a credit for two entrees under MY NAME. This was very unprofessional. The manager on duty should have heard our side of the story and asked to see the e-mail before going ahead and denying our food. I would NEVER give this restaurant another try. The food lacks taste and the service is terrible.
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