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  • Ok, where to start.... My brother is getting married next year and I am in the bridal party. The bride lives in Toronto and purchased her wedding dress from David's. She also found a bridesmaid dress she liked there, but the color she chose is a custom order from their warehouse in Florida. So I went into the store to order the dress. The girl I dealt with was nice enough, but I felt pressure to make a decision quickly so she could move on to her next client. I tried the dress on and found the top part to be very roomy. As a slightly flat chested woman, I thought I should order a size 4. She insisted that the size 6 was perfect and that the sample dress was just stretched out. I trusted her (how naive of me!) and we finished the ordering process. Since the bride bought her dress at David's, the girl wanted to put the dress under her account. So basically when the dress arrived, they would call the bride. I asked if they could just call me instead as the bride does not live in Calgary. She refused and claimed it was store policy. Alright whatever! At this point I wanted to just finish the transaction and leave. Four months later, the dress finally arrived! It was early too! Ok maybe things are looking up. I went in to pick it up. My mom came along as she wanted to see the dress on me. The lady at the front was reluctant to let me use a change room to try the dress on. She sighed, then said "Ok I guess you can use this room. But we need it in 10 minutes for an appointment" I agreed and rushed back, only to see several open change rooms. Don't see what she was so worried about. It honestly felt like she was trying to give me the dress and shove me out the door. So I try the dress on and sure enough, the size 6 is too big. Needless to say I'm pretty pissed off because the girl was adamant that the size 6 would fit perfectly and now I'm stuck having to get it altered. I already paid $160 for this dress and now have to spend more just so it isn't falling off me at the wedding. Not cool, David's Bridal. Honestly, if you want a dress for a bargain, go to David's. But don't expect a grand experience. It is clear to me that their staff are not properly trained and are overworked (hence the grumpy attitudes). Dealing with David's Bridal just seems to cause more headaches alongside the other stresses of wedding planning.
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