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| - I really want to love Johnny Burrito. I really do. I love Mexican food and I love burrito bowls and I love leaving my cube to go out to lunch in Uptown. But something about Johnny B's is just a little bit lacking.
The customer service is awesome. Lord only knows how that guy remembers every single person he's ever waited on. I don't get it. Nobody gets it. It's part of the mystique and wonder of going to Johnny B's; marveling at how the guy at the register remembers your face and how often you've been there.
I love the concept of paying before ordering. It frees you up to order what looks good in the moment. You've already paid, so when you see someone coming out of the back kitchen with a fresh vat of steaming queso, you can be a total glutton and ask for extra. You've already paid. It's pretty awesome.
The glitch in this system - what if I decide that I'm going to be healthy that day and go easy on toppings/burrito fillings? I've already paid $11+ for my burrito bowl, which is PRICEY. In comparison, a Chipotle burrito bowl is about $7, and only slightly smaller.
Another gripe? I want some free chips. Moe's has conditioned me to expect delicious, salty, warm tortilla chips with my burrito bowl. I always miss those when I pick Johnny B's.
Ingredients are fresh, tasty, and it's always served with a smile, but I can't say that Johnny B's is my favorite Mexican lunch around. Still glad to have it in the work-hood, and there's a line out the door everyday, so my 3-star review (hopefully) isn't hurting their business!
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