Wow, if there were no stars I would have rated them with that. Not sure where to start actually but here goes. We had a "welcome to the neighborhood" coupon for a free burger and fries so we decided to give this place a shot before going to see a movie. He ordered the burger with the pulled pork on it and had it cooked medium. I in turn ordered the ravioli which they were out of so I was asked for a second choice, I decided on pinky tuscadero pasta. It was a penne in a garlic cream sauce. Supposed to be served with a salad but after 20 min of waiting, no salad, no food. Finally here comes our "heat lamp" burning plates. His burger was over well done and was under the lights so long it made the lettuce wilty and brown. My plate was okay but it's a little hard to mess up noodles and sauce. Nothing came in it as stated on the menu. Our waitress was too busy talking about going back to school with another table to notice that we needed drinks or a salad maybe? Upon her arrival I asked for my salad to go and some crushed red pepper for my flavorless noodles. She brings back the jar of crushed red with some dust and hair stuck to the bottom of it. Needless to say I did not use it or finish my plate. After waiting another 20 min for the check we decided to take it upon ourselves to go to the cashier. Where our waitress rushes over with a salad in a to go box, opened it up, wrong dressing! Left it on the counter. The cashier asked us how everything was and when we said we were displeased it went in one ear and out the other. No manager to be found. I wasn't going to complain because the last thing I wanted for a resolution was a gift card to return to the place. You would think with the kind of coupon we presented upon ordering, they would try a little harder for a first time customer...after today, We will not return.