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| - It almost bothers me to give this place 2 stars on one hand, on the other, it should be 1 star. I'm going to spell this out simply:
The service SUCKS.
I have been to The Perch twice. Once on a Wednesday evening, and once yesterday, Saturday Feb 21. Shall I bore you with all of the details, or are you just reading to get the big parts? Read below for the big parts, skip to the bottom for the details.
One my first visit, we arrived and got seated up stairs for Happy Hour. It took 15 minutes for the server to initiate contact. We know this isn't an all night affair, let's get to it, ya know? We ordered tator tots, and were served the garlic herb tots. The tots were good, but after the drink orders took as long to get there as the tots, we were a bit annoyed. We were looking for a quickie, and they were playing hard to get. No bueno. We had an issue with a beverage, and a server (different from the one who was serving us) came to the table to see how things were. We informed her of the drink issue, and her attitude was dismissive and left to get our server instead of dealing with the issue. It took 25 minutes to get the correct drink.
On the Saturday visit, we sat at the downstairs bar. It took me having to physically grab a server and ask her who was helping us after being there for 20 minutes. Me, because I am bold, and unapologetic about expecting good service, said to her,
"We have been here twice. The food is awesome, and the service has been terrible. Why?"
Her response, " We are understaffed and I am working 8 tables right now."
I said, "It's Saturday afternoon.... It's going to be busy."
She nodded in agreement.
This followed an order of Sangria in which they told me that they had "lost" the bottles of Sangria, and couldn't fulfill my order. LOST THE BOTTLES OF SANGRIA. Understand, we were FULLY SET on sitting at The Perch and making it a solid day of day drinking. We didn't have the opportunity; she dropped the check on us after she lost the Sangria. We spent $50 for lunch for 2 and it could have been well north of $100 each had we been able to sit and enjoy the day.
The service blows. The food is awesome. But wading through the bullshit of the bad service makes this place a complete miss for me. I'll find a place with decent to average ambiance but better service and settle in there for a day of day drinking: I'm thinking San Tan? I'm up for suggestions, though.
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