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  • I would give negative store if I could. Terrible service and truly rude. Marked for early check in before 9am, understanding there is a fee. Came at 5am, waited to 7am to check in. Told us no rooms available & check in was at 10am. Also guarantee us a room at 10am and even earlier if possible. Told us to wait until they called us. 10:40 rolls around and nothing so we walk back to the check in desk. We were rudely told check in is at 12pm and they didn't care if they told us they guarantee us a room. The guy was completely rude. Called in complain and was told to go ahead to tell the check in desk a rooms is available and a note has been left for us to check in. Also the lady on the phone told us to ask to speak with a manager if anything, she said for sure we can check in. Showed up at the front desk and was rudely told check in is at 12pm. They did not listen to us when we told them we spoke to someone on the phone just completely ignore us. Ask to speak with the manager. Manager comes tells us check in is at 12:30pm. We told her half way about speaking on the phone and she yelled at us check in is at 12:30pm . Called back again to the same lady and she had to personal speak with someone and told us to go to a specific person because no one else cared about the guest apparently. Finally was able to check in after a hour of being on the rude and yelled at. We got our room at 11am..., paid the fee for checking in early, yet they told us no rooms were available until 12:30pm Really?
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