INCREDIBLE CUSTOMER SERVICE!
The owner gave me a discount on an elaborate dress that I needed for a gala I was hosting even though I requested a short turnaround time. This is on top of the fact that their price was already half of what the cleaners down the street wanted to charge me.
Then I had an emergency preventing me from picking it up at the agreed time, and without letting them know, I decided to pick it up Saturday. I had completely forgotten about the holiday weekend closure, and when I got there Saturday couldn't get my dress for the gala taking place THAT DAY. Even though the issue was completely my fault the owner left his personal holiday activity to drive 30 min each way to come unlock the the door and retrieve my dress.
On top of the discount and rescue, the work on the dress was perfect, and the gala was a success! I will be going to Arcadia Cleaners for all my clothes from now on.