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| - I wish they had negative stars! WOW I had to take the time right after placing a formal BBB complaint about this horrible company.
I used them for a few months back in 2014. One of their employees broke a bottle of my husbands cologne. They left me a note that clearly states to call the office to discuss options for repair, replacement, or reimbursement. NO where does it say "credit". I discussed with the house keeper since I was home when they broker it, she told me just to buy a new bottle, send in the receipt no problem.
Well I travel for work and life just got busy and I misplaced the receipt from Cleaning Authority, I recently found it. Since there was NO expiration date on it, I thought I would send it in. I should have known it wasn't going to be this easy.
I sent in a letter explaining that I misplaced the damage receipt along with the receipt from replacing the bottle for $45.49. I got a call from the office manager, Kim, who was very nice and explained that they will "credit my account for $45.49" I explained I am no longer a customer and would just like a refund since that was an option stated on the broker item receipt from their company. She explained there was nothing she could do but would have the owner call me.
When I didn't receive a call back a week later, I called again today and spoke with the new owner ( she bought the franchise Nov 2014) Andrea Slezank, she explained that she is happy to "credit" me and they could schedule a cleaning, which in turn would cost me $100.00 plus dollars. I explained, I am not a customer anymore and would just like a refund.
Andrea explained that she is a new owner and not taking on the old owners issues. Wait, didn't she just offer me a credit? But now she won't honor the $45.49 refund? Sound shady?? Get's better...she then proceeded to educate me on how I should have handled this in a more timely manner. Excuse me?? There is no expiration date on this receipt, she kept the name, bought the franchise was going to offer credit but won't honor the refund? So they can basically come in, break something every time they come clean and just keep issuing credit while people would have to keep paying for cleaning to cash in their credit? COME ON?? THIS IS SHADY! I could careless about the 45.00 seriously it's just principle at this point. This is not a company ANYONE SHOULD DO BUSINESS WITH! Since I work in Real Estate, I am very happy to ensure everyone in the Arizona market knows about this company and to never use them! Bottom-line, if this company break something in your home while you are paying them to clean your house, you get a CREDIT for future cleaning! Period...sounds like a company you want to work with? I don't think so..stay clear, they are unethical scam artists!!!
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