Made the expensive mistake of calling this company without checking reviews or going to Better Business Bureau website to see their F rating. Had a bee problem and called them for a quote to take care of the problem they gave me a fair price and scheduled the tech to come out. When he arrived I showed him where the bees were entering at my roof line and where they were inside in the attic space. He said the best course of action would be to treat from outside and within 48 hrs the hive would be dead and safe for removal. I waited for any difference in the amount of bees and after a week and a half of no change except a bunch of really agitated bees now attacking anyone anywhere near that corner I called the company. I spoke with a gentleman who assured me they would take care of it and he would have a tech call me. The guy that called me stated that they do not guarantee anything unless I pay them to remove the hive. I reminded him that I was told within 5 days they would be dead and if anything now the problem is worse. He told me he would come back out and treat again for a fee as he will not do anything if he is not going to get paid for it. I reminded him that he was paid to do a job and did not complete that job. I recommend you use any other company or just live with the issue rather than waste your hard earned money expecting any results from this company as they will not back their work or product.