I always try to plan a project as early as I can. I sent an inquire and thought it'd take a while but I got a call (yes a phone call) that same day! I'm so used to waiting around that this was a great surprise there are people on top of things even more than I am! Great customer service via email and in person. My book looks so amazing and I can't wait to have more to print. It also makes me happy that some of the money goes to Sick Kids. If I can help people in more than 1 way that makes it even better.