| rev:text
| - I love Port of Subs and their sandwiches. However, I do not like nor will I recommend *this* particular location. Here is my experience.
I decided to give this place another try after my previous customer service experience here a few weeks ago was not good. The first time around, I ordered by number, like I do at a couple other Port of Subs locations here in town. I asked for a #16. The guy behind the counter then started cutting meat of a different sandwich. When I told him I asked for a #16, he became argumentative and replied, "No, you asked for #18." I'm pretty sure I asked for a #16 but did not want to argue with him. He then said he could switch to the #16 but his body language and demeanor indicated he would not be happy. I apologized for the miscommunication and told him to finish making the #18. He replied with an obligatory tone, "Are you sure?" I replied, "You're good. Just finish making the sandwich. Now, I gave him the benefit of the doubt and dismissed it as it was about 10 minutes to closing time. He probably wasn't having the best day, and I just wanted my sandwich and go.
This evening, I was running a little late for work and decided to give this place another try. As I pulled up, I looked through the store window and noticed it was the same person I dealt with the last time I was here, who was behind the counter. I double checked to make sure their place was still open. I had 15 minutes before they closed at 9:00pm. I mumbled to myself as I got out of my car, "Please, no issues." As soon as I walked in the door, the guy looks at me with the same look one would have when being caught between a rock and a hard place and said, "Uh, . . . we just cleaned up everything . . ." I immediately did a 180 turn and walked out without saying a word.
I work in customer service and have also been a customer service manager. Therefore, my expectations for people working in customer service are a little higher than some. I also used to work in food service so I know what it's like when customers (especially groups of 3 or more) come in during the last few minutes just before closing time, so I can empathize with the workers, and normally try to avoid being *that* customer. However, in this particular situation, I was a party of one and it was 15 minutes before they closed.
Unacceptable and poor customer service. I will avoid this particular location.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)