| rev:text
| - I went to this location for the first time the other day after cleaning out my closet. Upon my arrival, they seemed a bit flustered even though there weren't many people there. It was hard to tell who was in charge, because a couple of women kept shouting orders to workers on the floor: unprofessional.
Anyway, I gave them my bag of gently used and some unused clothes, many with designer labels. I wasn't expecting much, I really just wanted my clothes to be recycled because they're in good condition and someone else could use them. They told me it was going to take 30 minutes, which seemed a bit long for the load they had. I wasn't too interested in buying clothes, so I stood near the counter and waited. After about 20 minutes and several awkward looks, I grew impatient. I caved and started looking around a bit, and really wasn't impressed with the selection of clothes. Almost everything was from forever 21 and Target, I was expecting more high end brands to be mixed in. Especially in Scottsdale.
After about 15-20 more minutes I got fed up and went to the counter and asked them if they went through my clothes. The lady who was sorting didn't bother to tell me when she finished, because it was obviously finished before I left the counter. Wow, can these people get any more rude? I looked over at the woman who was sorting in a "WTF?!" sort of manner, and she put her head down and began shouting orders again. Then the girl told me that they rejected the bag of clothes, and instead of telling me why she just put a guidelines sheet in the bag. And when I looked down, they obviously didn't go through the whole thing. Again, WOW.
I wasn't really insulted because I went in expecting rejection, but the woman who was sorting was wearing workout clothes from the 90s, was much older, and had no manners. She failed to recognize expensive name brands, and the dresses at the bottom of the bag were in better shape than the ones I saw on the racks (the selection was sad), and they weren't from Forever 21, they were from boutiques.
Just a pointer Plato's Closet, you should probably get someone who has knowledge of name brands, current styles, and fashion sense to oversee incoming clothing. Many of the clothes in the store were not priced right, which can sometimes work in your favor, but sometimes not. Also, train your staff to be FRIENDLY, and PROFESSIONAL. And maybe don't waste your customers time?? I probably would have bought stuff if they were nice to me, I had a fresh hundo in my pocket. Big mistake, BIG.HUGE.
The one pro I have that gave me reason for one star: I found a pair of $300 boots for $40 that were unworn, which is a pretty kickass deal for the one who buys them. I refused out of principle.
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