I'm giving BJ's 2 stars because the food is pretty darn good when they get the order right. I've been to this BJ's about 7 times and each time (except once) they have failed to give me what I ordered on the first try. I always come in with a group of people from work and we fax our order in before we get there. The kitchen has our order, in writing, right in front of them and still can't execute it properly. I know a veggie pizza with no cheese is a terribly complicated concept but come on! EVERY TIME! I've gotten it delivered with cheese and I've even gotten it delivered without the cheese but with sausage added! Sausage?!
The wait staff is always apologetic but the kitchen here seems to be inept.