I just drove 40 minutes for a simple iPod warranty, quick $100 exchange and was told I need an appointment and could come back tomorrow. Absolutely ridiculous!!!!!! Stupid, stupid, stupid!!! Worst customer experience EVER!!! It would have taken the same amount of time for this switch as buying a phone case. My feeling on #apple instantly changed to hate. I went from being a huge fan to completely dissatisfied in 3 minutes. Never again another product. Why the hell is the experience so difficult? Customer service team members offered nothing to help me expect to say, and this is a direct quote "appointment, appointment, appointment." Done with Apple!