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| - An email I sent to management after our dining experience says it all...
Dear Laylonnie,
A couple of weeks ago I decided to make reservations for dinner at your restaurant to celebrate my wife's birthday with my family on 7/9/2013. Though my wife and I had dined with you before, I was skeptical of bringing our children. Prior to making our reservation, I even wrote you an email asking if children are welcome as we had heard from others that The Melting Pot may not be the best place for kids. You assured me that children are very welcome at your establishment.
When we arrived, our server for the evening was Michael. I know that not many people take the time to write about their good experiences, but I'd like to let you know that Michael helped us have a great experience - especially with our kids' first time there. He was very friendly, attentive, patient, courteous, and professional. His busser (sorry, I didn't catch his name) was just as great!
It's refreshing to know that you employ great people who seem to genuinely care about their work and their customers. It's an unfortunate rarity these days and I certainly don't mind taking a few minutes to commend them and say "thank you" for doing what you do and doing it well.
All the best,
Joel E.
EDIT on 09/18/2014: I never received a response from the manager. Great experience at the restaurant and I go out of my way to let them know, but they won't even acknowledge my compliment. Poor communication!
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