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  • This place does not even deserve one star. My experience with waiting is exactly as others have written - 1 hour in the waiting room then 10 minutes in the doctor's office. I have solar keratosis (sun damage that is causing rough, raised, flaky patches on my face, forehead and a spot on the back of my leg). I saw Dr. Alavi. While waiting for her, I read many pamphets that spoke about many different ways to treat sun damaged skin. I assumed that she would take me through all my options, from creams to peels to microdermabrasion. No. She came into the room, barely spoke to me and then looked at my face and back of my leg. Then she left the room and came back with what she announced was "liquid nitrogren". I have never had this done before so I was really nervous (considering the thing looks exactly like a blow torch) and was waiting for her to explain it and that it was one of my "options". Instead, she said "let me see your leg" and so I lifted my pant leg, still thinking this was part of the assessment. Then she says "Ready, I'm going to spray" and I said "Right now? Does it hurt?" and she goes "Yes" and then she just goes ahead and does it! And I'm telling her "that hurts!" and all she says is "Almost done." Because it was a pretty big patch, it seemed to go on forever. When she was done, I think I was in shock - at the pain, at how she just did it without discussing what it was, how it would feel and what other options I had. Then, she goes "Now we do your face" and starts pointing the thing at my head! I said "I have to go to work now and a party later so I can't have this done to my face now." She said "Then make appointment for next week and come back." And she left and didn't come back. I know people who read this will be wondering why i didn't raise a stink but I was in such shock that she did that, that I just wandered out and told the receptionist I wouldn't be back when she asked when I wanted to reschedule. By the time I got to work, the patch she had burned had a water blister on it the size of a small donut and was raised about a half inch off my leg. I was freaking out because she never mentioned this might happen or what to do. No talk about after care at all. Thankfully the internet told me that blistering after liquid nitrogren isn't common but it's not unheard of and nothing to worry about. It told me not to pop it and to cover it with a bandage, then apply polysporin once it popped. I would never go back to this place. This woman doesn't deserve to be called a "doctor". I now have an upcoming appointment at Kingsway Dermatology. I hope it goes better. It can't go worse. Will keep you posted.
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