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  • Just popped in today and got one scoop, but the machine was down for no reason. A blonde girl served us first and when my friend's card didn't get through, she kept apologizing and said it was their machine's problem. After trying a few times but failed, she told the guy with curly black hair about it, and the guy blurted:"it's her card". So I tried it with mine but it didn't work either. And so did others. He kept us waiting for almost 25 mins, and my friend had finished the ice cream in the shop. He served with frowns and impatience, and seemed to be blaming the customers for the problem, while pressing the cash register aggressively. When I approached and ask him how long are we going to wait, another girl server with blonde hair told the guy:"just let them have the free scoop", yet the guy completely ignored her and refused to let us go and DID NOT APOLOGIZE WHATSOEVER. Poor manner and this is honestly the WROST customer service I have ever encountered. We are regulars but from now on I don't think that we are going to visit this place anymore if this guy is still working there. VERY DISAPPOINTED.
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