The vets are good and take time to explain what treatment is helpful and the other assist goes over the bill before you leave the exam room now. The only problem I have is making the appointment in the first place. The lady always about 90% of the time refuse to let me make an appointment. I don't understand why she does this every time.
Without looking at the pet and asking one question she assumes it's not worth the vets time and tells me to see an emergency vet. I understand when I'm bringing in my pet for a non emergency visit. But the lady insists I don't understand my pet and what they need. It's frustrating. I almost feel like they don't want my business.
Please don't let the appointment desk make diagnosis over the phone and refuse patients. It's becoming more like they don't want my business or anything but vaccinations or yearly exam. It's hard to have confidence in the vets when there own assistant making the appointment has no confidence in the vet and is constantly telling you to go to another vet.