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  • Here are the facts. Brought my mom into the emergency room. She was admitted. Took over 32 hours to have an MRI done that was scheduled before she could have procedure which if not done soon might end up in death. She was not given any water or food for two days because they didn't know when she might go in. She wasn't even given ice chips. After "procedure" which didn't happen for 36 hours after it was ordered, she she was left alone in the hallway, on a bed, with no pain meds, crying out in pain for five minutes. Her bathroom wasn't cleaned for two days. I know I was staying in the chair next to her and it wasn't cleaned until I complained. There were bits of toilet paper on the floor for two days. It took the nurse 15 minutes to come after she called. She was unable to tell them what room she was in so the nurse replied she couldn't help her until she told her what room she was in. She was disoriented and no one would help her For over a day she showed signs of edema and the nurse never ordered any compression items. The nurse the next day was surprised it was not ordered. There is a nurse d'jour. We never had the same day nurse twice. No one ordered her lunch, she was in no condition to do it and it wasn't until 2:00 when she mentioned she was hungry that the nurse finally got her a lunch. The night nurse only came in twice after her procedure and just to change her IV. Not once did she actually check on her unless I went and got her (two times). It wasn't until three days after she had been there that she was bathed and that was by me. So here's what I learned. Don't expect anything. You will get nothing unless you ask for it. So if you are planning one being incapacitated you have to have someone constantly advocating for you. I am not sure why it is this way or even who is at fault. Some changes should be made such as quit seeing them as cases and start seeing them as people. Keep the same nurses on the same patients. Spend time with them and show some compassion. When a family member says this is not right, listen to them. Read the charts. If it was told this was the result of a possible injury and this person was a viable, intelligent, independent person a week ago to 10 people, write it down. Then have people read it. Don't assume because right now she is out of it due to the codeine and saline IV (edema) that she is always that way and there is no concern. Do not yell at her because she is old or condescend to her. Unfortunately everyone I talk to says this is the norm for care in hospitals. Doesn't make me respect nurses at all.
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