I've been using Car2Go since practically the day they arrived in Calgary. I loved it at first but throughout the past year I've had SO many issues that it's become more of a pain than anything to use these cars. I live inner city and don't have a car. I work down-town and I'm also a University student so you can imagine I'm pretty busy and I used to think these cars were so convenient.
The GPS system is awful. 8/10 times the car is NOT where they say it will be. One time I was standing on a corner where, according to the Car2Go app, there should have been 3 cars visible. Not a single one to be seen. The University parkade is the worst, I don't even bother trying to get one there any more.
But the absolute straw that broke the camel's back happened recently. I used a Car2Go on a weekend and parked it Saturday morning on a relatively busy street that you are completely allowed to park on all weekend. On Monday, the car was ticketed and towed. I'm sorry but are we supposed to monitor the cars we use for days afterwards to make sure they have been moved 2 days later? It's absolutely ridiculous that Car2Go does not have someone monitoring this. I should not be charged for something that happened TWO FULL DAYS after I ended my rental. I emailed Car2Go 6 days ago with no response. I also tweeted them but haven't heard back yet. I ALSO called them and was told someone would call me back but I'm still waiting.
The tow charge was $114 total and I was charged $252.29.
BEWARE they expect you to monitor the cars you park for days just in case it isn't moved and you get a ticket two days later.
Horrible, unresponsive customer service and ridiculous "processing fees" means STAY AWAY from this company at all costs. After all, the bus is only $3.