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  • I went to this location a number of times as a paying customer. Each time the blowers did not dry off my vehicle. By the 3rd time I went and experienced the same thing, I was able to catch the manager there. I made him aware of the issued, he looked at my car, and said "oh that shouldn't have happened". "Drive back through and let me observe to make sure the blowers are working properly". I drove back through and after I came out of the car wash, he looked at it and stated, "it looks like our blowers are not working properly". He also stated that he would have the blowers looked to see if there was anything mechanically wrong with them. On today, I visited there again for a car wash, expecting to see improvement in how the blowers dried my vehicle, but I did not see any improvement. I brought this to his attention as I saw him there again. He said no one else is complaining about it. Prior to Cobblestone opening in Laveen, I would frequent the Superstar Car wash on 19th Avenue and Baseline. I have never had any issues with their blowers completely drying off my car. I mentioned this to the Cobblestone manager while there today when I brought to his attention that his blowers still don't appear to be working thoroughly. His response to me was, "well it sounds like Superstar is where you should be going". I took that as directive rom him to discontinue patronaging Cobblestone Auto Spa. I think that it was unprofessional and unbecoming of a business professional to say that to a customer. I also do not believe he had the blowers looked at to make sure they were working properly from my initial mention to him. I believe he just said that to appease me initially. I will no longer patronage this business. I will continue to go to Superstar Car Wash at 19th Avenue and Baseline and Snappy's at 48th Street and Baseline although they are not conveniently located for me. My advice to any customer visiting this located is never complain to the guy about anything because he does not value customer relationships.
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