I had high hopes for this place because of the Yelp reviews. However my experience was terrible and I am extremely dissatisfied. The only reason I am giving it a 2 star is because the shake tasted pretty good.
First of all, they were out of the flavor I wanted (Rocky Road). So I decided to get a chocolate shake with whipped cream and chocolate sauce. I asked if they would charge additional for the whopped cream and chocolate sauce (since it was their fault they were out of the flavor I wanted and hopefully they'd be nice enough to just throw that in there for me) and the girl said yes they charge for toppings and charged me 1$ extra for both chocolate sauce and whipped cream.
Then they told me that for using card there would be a processing fee. It came out to $10.47 for a medium, genetic chocolate shake where the whipped cream should be included.
I also heard the customer after me ordering and they didn't have the flavor they wanted either. The customer was dissatisfied. When they were done with the transaction I saw the cashier look at her coworker and roll her eyes and they both laughed.
Extremely unprofessional customer service throughout. Save your money and get a shake somewhere else.