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  • This is not about the food, which is great. This is about an absolute failure in customer service. Placed an online order and paid on line, with pick up for 6:45. Arrived at 6:30 asked found drive thru closed, so I parked. Walked in and was 14th in line!! Only one person taking/making orders; one person cooking; one person cleaning tables; and one cashing out and helping. After waiting in line for 20 minutes got to counter and said picking up a paid online order. A new person who came to work, checked and said they need to make the two plates! Then when he started, told him they were wrong. Said the order was two bowls, not plates. He then went to a different location and found the right order. So now the order was being made. Finally the order was completed, 35 minutes after I stepped in to the location. Brought this to the attention of the person catching me out, and was told, "Oh, you could have just come to the register to get your order." I said where is that known to the customers? She apologized, but too late in my book. Food is good for sure, but terrible staffing preparation for a Friday evening!
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