I was turned away this evening from the Maple Leaf Lounge by some tactless clerk. My husband is a super elite and million miler and i was embarrassed to be turned away in front of others in a line. I was given a guest pass and just landed in Calgary and was to wait to meet up with him while his flight came in a couple hours later. He gives Air Canada a lot of business as does others and when we want something - very little back from Air Canada they thumb their nose at us. The benefit is all airports have Tim Hortons, and nothing beats the coffee and service with a smile - definitely beats the hoity toity attitude of the Maple Leaf Lounge. I will spend my couple hours here while I wait for my husband. Thank you Air Canada for nothing!! What I just experienced destroys a lot of the good will and tireless good service my husband and I get from your conceirge office.