I don't normally write reviews for fast food restaurants either but I am so fed up with this location that I feel compelled to put my frustrations in writing.
I went through the drive-through yesterday with the my kids and the teenager serving us with downright rude and disrespectful. She couldn't hear my order despite the fact that I had to practically yell it through the drive through speaker and repeat it numerous times and when I finally got to the window to pay, she was not only unapologetic but she continued to be disrespectful and rude.
I wouldn't normally bother complaining about a disrespectful teenager but this is consistent problem at this location. All of the staff must be very unhappy to be working there since I have never had prompt, friendly service in all of the years I have been going to this DQ. I am now so fed up that I promised myself that I will not be coming back and giving them my money (this ice cream is pricey!). If I ever have a craving for DQ in Richmond Hill, I will give the the newer location at Carville and Bathurst a try. Hopefully it is run by a different franchisee that actually cares about customer service.