When shopping for my Mercedes, I told the salesman at Gilbert the price I was willing to pay and he said my offer was "laughable" in a very arrogant tone. I left the rude dealership & proceeded to Mercedes of Chandler and gave that sales person the exact same offer for the same car & was driving it off their lot days later, I decided to give the Gilbert service Dept a try since they are close to my office, and again was disappointed. I was told that I couldn't have a loaner even though I'm in sales and must have a vehicle when my car needs service. Really poor customer service, so I called Merced's of Chandler & had no problems getting a loaner. They have lost this customer.