To start off we were sitting for over 20 min waiting for our server and to greet us for drinks and then my wife orders a glass of 661 pinot nore wine and she was given a cheaper wine! So she asked him to get her the rite one! Then we ordered our food and we ordered a full size order of spaghetti for the 3 kids to split and asked for extra plates! Well my order got to the table and he brought a kids order of spaghetti and no extra plates then he said he would bring out the rite one! Then he grabbed the cheese shredder and asked if I wanted shredded cheese and started to grind it and dumped it on to the floor and filled up my new shoe with cheese! Then everyone at the table had empty drinks and he walked by our table 3 or 4 times without asking if we needed a refill so we had to ask for a refill! Very poor service and my kids always look forward to the minute they give you at the end of your dinner which we also never received or an apology for any of the mistakes! We will probably never come back to this location! We have been coming here for over 10 years and I would not be surprised if everyone that Hugo serves food too does the same thing! I just hope that management does something about it before they lose any more customers ! Stay away from HUGO section!