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  • Originally this was going to be a two star but I have to say that due to one particular employee by the name of Sam the day was made! I had an appointment for 8am, confirmed and everything-but apparently there was a misunderstanding and no one showed up UNTIL 8am which meant it took 25 minutes to open the shop and get things ready! Sam had arrived early also because no managers had indicated that they wouldn't open until 8! Sam kept checking in on me and giving me updates until someone with a key showed up-the. When I picked up my car it looked great AND Sam offered a free wash for my husbands truck! Something so simple made me so appreciative and it recognized how precious my time is! Thanks Sam -but to the rest of the group i suggest you communicate with all of your staff in more detail! Why did an appointment get book at 8 and no one be there and why did you have employees there but no managers with a key?
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