I had to rent a car when I got into an accident. After the gentleman told me I would only have to leave a $50 deposit for the rental and get that back when I return the car as long as there was no damage done, which there was not. He didn't say anymore aside from that. When I returned my car another gentleman that was present from the first visit helped me and let me know it was going to be an additional $55. They NEVER mention additional fees, he assured me I would be getting that back. I am very disappointed with the lack of clarity, focus, and attention I was given during my visits.