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| - I went in with expectancy and my overall experience was really great. Outstanding Customer Service offered by Shaun Galicinao, Senior Service Writer/Advisor and his team, Canuto Venegas. My compliments to the Service Department, Carol, Steve and Courtesy vehicle driver. I recommend that April ensure the appointments are actually saved.
Thanks to Carol in the Service Department who took my call because I got lost coming to Honda West due to being forced off an exit on I-15S. I have been in the area about 18 days and found drivers worse than Atlanta, GA. She was not able to direct me to dealership but she ensured me that she would tell them that I was delayed trying to get to there. I greeted her once I entered the Service Department center.
My appointment was for 8:15am and I finally arrived at 8:36am. The Service Writer, Shaun Galcinao greeted me and was most professional. Though the introduction was a bit awkward, he moved past the fact that my appointment made with April on November 13, 2017 was not listed. I explained the situation of the knock sensor and he made this statement, "So, the ultimate end goal is for you to pass your emissions inspection". It is so pleasant to have someone give you the immediate feeling that you are valued and without making you feel crazy.
Shaun was most patient while I called my son to confirm the prices quoted for diagnosis and repair if needed. He even spoke with my son to ensure we agreed to what steps would be taken. Shaun should be commended for such excellent customer service. He even got me a courtesy ride to an appointment, but explained I would have to get my own way back. Shaun ensured me he would keep me informed about my vehicle while I was gone and he kept his word, even to accepting the call from my son before proceeding with the repair they found was needed before looking at the knock sensor. Ultimately, it was found that a previous mechanic had broke the harness and cut the wires. The was repaired, another diagnosis was completed and found that the knock sensor did not need to be changed. He gave me a print out of some other recommended repairs needed stated these can be taken care of on my next service visits. I will be back, this is the first time I ever felt comfortable with a dealership service department. Maybe he can find out what the Honda dealership in Georgia did to my radio (smile).The bill reflected our military discount.
I spent a very pleasant day in the waiting room from 8:48am- 9:30am & 12:56pm - 3:38pm while my car was repaired. The waiting area offered television, a coffee center with Latte and Tea selections. The food area was clean and I am sure that if the Donuts or Danish had been available they would have been pleasantly presented. Complimentary water was available and two vending machines for snacks and sodas. There was even a place to charge your cell phone. Comfortable seating offered and you could take a nap (smile).
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