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| - Within the past two weeks, my boyfriend and I have been to this Petsmart nearly every day and have interacted with almost all of the employees (as we have been in at all times of the day).
Honestly, we didn't go into Petsmart with particularly high hopes. To be clear, the lack of expectations is not a reflection on this store or on Petsmart as a general whole, but Petsmart isn't a place that I go looking to be pampered.
That being said, I have to give a shout out to this store's group of employees (especially the two girls in the fish department) who have been overwhelmingly helpful on each of our visits. The two fish tank specialists have started to recognize us, and always greet us by saying "You're back!"
Here is a list of other things that have pleasantly surprised me about this Petsmart (and you know how I love lists):
1. These Petsmart employees always make themselves available. Unlike other pet stores, where the majority of your time is spent milling around looking for someone to help you, in this Petsmart enough employees work each shift so that if you need attention, you will get it.
2. This particular Petsmart is very, very clean. I have yet to see a mess of any sort. They also have a nice cleaning regiment for their fish tanks, which always look nice anyway.
3. When we decided to invest in a 10 gallon tank starter kit, I misplaced the original receipt. I was able to go back into the store, and because i had used my Petsmart Perks card (or whatever they call it), the store manager was able to print out a duplicate receipt, even though the transaction was from three to four days prior. Thumbs up!
4. We bought two african dwarf frogs and a ghost shrimp from Petsmart, who are happy and healthy since we brought them home and set up the tank.
5. The prices here on MOST of the items we were looking for were better than the competition.
Overall, I have been very, very pleased with the selection at Petsmart, and will be returning today for a few more things. I'm rating 4 out of 5 stars because some of the items can be found cheaper at Petco (which is the same distance from my home as Petsmart) and that the "pet guarantee" for fish is only 14 days at Petsmart. It is a whopping 30 days at Petco.
Please note, that both of these "gripes" have nothing to do with the employees, who are a delight.
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