When you first pull up, I'll be honest, it's not the most impressive, visually, but WOW! These ladies can do hair! I have super thick and kinky/curly hair (it's not cute, not even a little bit) so I typically blow out or flat iron my hair but I had a special party to go to and didn't want to spend the time doing it myself. The first time I went, I was impressed that they were able to wash, cut, and blow out in under an hour. It wasn't as sleek as I like but it did look nice but the cut was probably the best I've ever had. And the prices are insanely good! The second and third time I went my blow outs were top notch so I chalk up the first time as my fault (I think I was confusing her with my indecision on my hair style for that day). I've now been 3 times and will be going again this week. Every time I go I am impressed and I do not impress easily.