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  • I went to their Arrowhead AZ location in November of 2012 and asked to have my watch repaired. The employee told me they would call me the next day with a quote. I asked, "are the repairs done here?" as I pointed down at the floor indicating THIS building? I did not want my property mailed out to be fixed by someone else. I choose to deal with people directly. The woman replied "yes, the tech. will be in tomorrow and will fix it here." When I didn't hear from them, I stopped by. Only to find out that THEY SENT OUT MY WATCH TO BE REPAIRED SOMEWERE ELSE!!! The manager was full of attitude, and lost his temper with little provocation saying, "just forget it, I'll have them bring it back, it takes a long time to repair watches, and I can't deal with people who don't understand that!" RUDE RUDE RUDE!! All I wanted was the estimate I was promised! He blamed his employee, saying he would "have a talk with her." I got news for you, talk to your self because its your fault that she had the incorrect information, YOUR FAULT. NOT hers. What reason would she have to intentionally give me incorrect information!? It happened because you failed to train her, and provide her with accurate or more likely NO information at all. I asked to speak to his supervisor, and he REFUSED. He said I could email the address on his business card... this email was for the store, not the owner / franchisee, as I had asked for. Glad I didn't let them work on my watch. Very poor operation. GO SOMEWHERE ELSE! Please note that since I was never given a quote, I cannot accurately click on an appropriate price range. Additionally, as tempting as it is, I do not list even first names unless I have something nice to say.
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