We called Custom Cooling & Plumbing for a clogged drain on a Sunday, when all plumbing problems occur. We liked the $70 fee to come out and they arrived promptly. Also included in the $70 fee would be a camera inspection of our drain. Initially, they were very good in locating the clog and snaking the drain. The problem started when they brought out the camera. They attempted to go through several access points and finally had to go on the roof, for which we would be charged $150. Then we were told the lines had so much debris, in order to get a better look they needed to hydrojet the lines. That would cost $400 and take 2 hours. At this point we were still trusting, so we said okay. They hydrojetted the lines (which took about 20 minutes and looked the same before and after), then they told us the cast iron waste pipes should be replaced. They also suggested that we call our insurance company and say we had a "leak" so that some of the charges would be covered by our insurance policy. I don't doubt our 60 year old pipes may need to be replaced. What I don't like is what was quoted as a $70 charge rapidly turned into a job that could cost thousands (not to mention $400 for what was essentially running water through our pipes). The suggestion to run the repair through our insurance company also didn't sit well. If you have a simply clog, Custom Cooling will be fine. Just beware of up charges.