| rev:text
| - I contacted Red Carpet Movers primarily because of their good Yelp reviews. As noted, I mentioned Yelp and got the discounted rate and we were scheduled to go for Wed between 12-1pm.
Around 1230, I receive a call from the scheduled mover dispatched for my move. He let me know the job he was working prior to mine was a lot more than anticipated and he wouldn't be able to make it or would be approx. 3 hours late.. He advised that he had also communicated this to the office and they would be calling me with a solution right away. Seemed pro-active and I appreciated the communication. So, I waited for the call from the office.
1pm...130... nothing. I called at 145 and spoke with Miles. Was told he was working on it, would call me in 5. I got a call back at 220 to let me know he was sending over a couple of other movers and they should be at my place at 3pm.
(Let's note, I was making a move from Summerlin to Henderson and my son had a Little League I had to pick him up and take him to at 615 -luckily, in Hendo.)
The movers show up at 3pm. Really nice guys, but I had to hear the guilt trip from the one mover who was quick to note he had been working since 7am and was supposed to be done by now..yada yada yada. He also seemed quite upset as apparently he was told I was only moving a garage, not a 1BR Condo. Later on toward the end, he even said they should take a picture of the loaded truck to send it to the office to show them a "garage" load of stuff. Regardless I was happy they were there and moved stuff to help the process along. I was also told along the way about his earlier experience and how the previous clients were so dirty and unorganized... and -more. What can you say to that? Sorry that sucks. Smile and move along. Perfect.
Loaded and ready to leave the condo. Just about 5pm and guess what? Now we're hitting I-215 traffic. Then I get a request from the movers to stop because they needed a quick break, drinks, etc. (I had been providing cold water along the move) I'm not going to tell them no, afterall... they've been working since 7am... so sure. See you at the new place. So I'm waiting at the new house... the truck pulls up 1 hour later at 6pm. And guess who's paying for that? (me) My son needs to get to his game... So I leave the movers, pick up my son, drop off at game and wait for family to show up so I can miss the rest of his game. As I arrived they told me they were done. 45 minutes, nice! Again, Overall really nice guys worked hard.
My complaint lies in the fact that: 1) had I known movers were going to show up at 3pm, I would've and could've worked a half day rather than take the entire day off. 2) I had to pay for an hour of wasted time between traffic and a break because these guys were beat and had a ridiculously long day 3) I called the next day to talk to Miles and see what we could do to solve this issue as it relates to me paying an extra hour of time. Was told yes, very valid point and the owners will work with you etc, etc etc. (Crickets.) I have yet to hear back and it's been a week. I've been juggling work, unpacking and kids and while yes, I could've stalked and called daily I kinda feel like considering the circumstances, the business could have and should have stepped up and made it right proactively. Particularly considering the fact that they asked for reviews and gave me a list of sites to post them on.
If they had arrived ON TIME, we wouldn't have hit 5pm TRAFFIC and also the fact that one of the guys had complained so much about his long day and his shitty unorganized previous clients, I'm not going to tell them not to take a 10 min break and stop in the loaded truck to get a drink. Yes, Absolutely! Hydrate... But why am I paying $116 for this time considering how an otherwise perfectly scheduled day had now become a stressful nightmare and bonus I missed most of my sons baseball game.
Again- everyone was super nice, even Miles who never called me back. I absolutely felt bad that these guys had worked SO hard since 7am and finished up their day at 7pm. They worked their butts off. This situation ITSELF sucked and for what I paid... I SHOULD HAVE received a phone call and perhaps an apology. I get it, shit happens, we can roll with it but you own a business and could have very well earned repeat business. Key word: Customer Service...
I wish I had told them I knew someone who was also moving the following week and was about to recommend them, but because of this experience, I didn't. He ended up using another moving company and they were cheaper, on time and bonus they didn't complain about anything!!
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