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| - I believe that my experience at Edges was the single worst experience I've had at a salon or spa, ever.
I arrived five or ten minutes early for my appointment at 11:00 on a Sunday morning. I was politely greeted by the receptionist, who asked me to take a seat until the stylist was ready. I had a seat and was brought a chocolate truffle and a cup of tea. As I was waiting, I observed a customer leaving the salon after a pedicure. She wanted to pay, but the computer system was down and the girls did not know how to get the system back up. Instead of taking the customer's details and processing the payment later, they made her wait an inordinate amount of time while they fiddled around with the computer. I felt terrible for the woman, who was obviously in a hurry to leave and getting stressed out.
At 11:00 the receptionist told me the stylist would be done with the customer momentarily, and they offered me more tea. 11:15 rolled around and I was getting a bit antsy. I gave the receptionists some questioning looks, and they kept telling me the stylist would be done in just another minute or two. At 11:35 one of the receptionists came over and said to me, "Your stylist is actually home sick today, but we'll fit you in with someone else." I was FUMING that I'd been lied to (obviously the stylist was hungover or something and just hadn't bothered to come in) but my roots really needed touching up so I agreed to see someone else (plus it was my first visit to Edges so I didn't have an established relationship with any stylists).
I was taken to a chair and greeted by a male stylist with a Tim Horton's cup. He commented that I was lucky he had showed up early that day. He then proceeded to do my color, which turned out okay. When the color was rinsed off he said, "Now you'll see Another Stylist for your cut! I've got a client!" I had NOT agreed to be shuffled between stylists and was once again miffed. The girl who cut my hair also did a rushed job, and it was quite possibly the worst haircut I've ever had- I requested a Heidi-Klum-like bob and ended up more like Snookie from Jersey Shore! (When I returned to Swizzlesticks a few months later with my tail between my legs, the stylist there was SHOCKED by how ridiculously short the girl at Edges had cut my top layers).
By the time I left the computer system was back up and running, so paying was quick. The receptionists offered me a little makeup case filled with four Guinot samples as an apology. Talk about tacky- LYING to a customer, getting CAUGHT in your lie, and then shuffling them between stylists... and you apologize with SAMPLES? If the receptionists had been honest from the start, and not pretended the stylist was there when really she wasn't, I might be less angry about being shuffled around. However, it just seemed like from start to finish the salon was poorly run and poorly organized. I will be keeping my business at Swizzlesticks (even if I have to drive ten times further and pay for parking)!
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