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| - New state, new house, new patio furniture required. After years of replacing outdoor furniture every few years, we stumbled upon PaddyO Furniture by accident. We found a substantial looking set that fit our style, and while pricey, it appeared it would last. Our salesman (Kevin) kept reminding us how well they take care of their customers and stand by their products, but without pressure and some good suggestions. Our beautiful new furniture was delivered the next week. Almost 2 years to the date of purchase, 2 of the rivets on a chair popped. I called with the expectation that after this long, "these things happen" and "too bad". I described the problem as best as I could and even sent some bad photos. I was assured I would be taken care of. The next day (Nancy?) called apologetic that it could be as long as two weeks before their next shipment of that style came in as she didn't think it looked repairable. A pickup was scheduled (with on-time arrival) and almost two weeks later, I got a call asking when they could deliver my new chair. Again, delivery was right on time! These days, with useless promises and customer service becoming increasingly poor, I am totally impressed with PaddyO and would absolutely buy from them again (however, judging by their quality and service I probably won't have to--and that's a good thing!)
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