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About: http://data.yelp.com/Review/id/wNUpLqQV8ZBU8B2K64xLeA Goto Sponge NotDistinct Permalink

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Attributes	Values
type	rev:Review
dateCreated	2018-05-10 00:00:00 (xsd:dateTime)
itemReviewed	Crowne Plaza Cleveland at Playhouse Square
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Horrible. BEWARE BELIEVE ALL OF THE NEGATIVE REVIEWS I HAD A DND ON MY DOOR SOMEONE KNOCKED AT 8:15 and I was woken up. I NEEDED MY SLEEP! I went outside and saw nobody Then I alerted front desk lady and she said theDNR SIGN WOULD BE REPLACED About 30 minutes later I got another knock It jolted me out of bed again To my shock, a housekeeping guy came and put the sign on my door and knocked of all things !!!! Then I complained to front desk lady who kept saying general manager named Jacqueline wasn't available She said she'd send up Debbie the executive housekeeper 10 minutes later I was interrupted by Debbie knocking I wasn't dressed or anything I told Debbie the guy knocked on my door to drop off a DNR She said : sorry there's a misunderstanding I told her there wasn't one at all Then I asked for a refund and she said she had no authority for that request so I called IMG the Customer service line and gave details of what was going on I got a case number I called front desk (Donna?) Yet again and asked to speak to the general manager She said: we are aware of what you want THIS WAS MORE EVASIVENESS AS IT WAS A NON ANSWER. They used buzz words like "MISUNDERSTANDING" -JUST TO SKIRT ACCOUNTABILITY At around 9 AM Jacqueline the general manager called me and by this time I was beyond the point of returning back to bed She's the problem ! She put me on speaker phone and I said I wouldn't talk while she had me on speaker She ignored me I repeated myself then she said "ma'am ma'am " to distract me It didn't work I repeated again Then she said "don't talk to me like that". hahaha Using projection, blame and intimidation on me? Anyway she finally took me off speakerphone Jacqueline is unprofessional and she was defensive , she couldn't empathize with my dilemma one bit She made excuses for her sloppy staff and is anti customer all the way She's a bad apple for sure She made threats to me on the phone and seemed unstable when complaints are directed towards her Hotel issues: the bed was hard and had a thin bedspread , not a plush duvet The bath water doesn't get hot : just warm Satellite TV was down the 2 days I was there Placards and notepad were coffee stained from previous guest s I wish I avoided this place altogether The corporate office was supportive and told me they had similar complaints on her. She's on their radar so when she's fired hopefully the business will thrive
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Grasim T Abbot

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