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  • If there was a way to give a place NEGATIVE stars, I would. I was told by a friend when I moved out here that these salons had the dumbest staff members around but other than that were good salons. She could not have been more correct. I have never met a group of more incompetent, unprofessional people in my life. I pay for the VIP All Inclusive membership so that I can tan whenever I want in whatever bed or use any service that I want. This membership is $100. (Not cheap). I had an issue with freezing my account that has taken me nearly TWO MONTHS to get cleared up, haven't been able to tan although I was continuing to PAY my monthly membership, and then had a bunch of MYSTERY fee's ($75 worth) that NO ONE seemed to know anything about on my account. Each and every time I went in I spoke with a new employee who was just as baffled as the one before, never receiving any help. The girls that work there are virtually useless (by no fault of their own) because they aren't allowed to view and/or correct any errors or make any changes to accounts without a manager's help. They suggested that I call "corporate" although I was told by more than one of the employees that "they probably won't answer or call back because they won't even call their employees back to help them with issues". That was extremely accurate. I called FOUR times and left messages because the phone just rings off the hook and no one answers and no one EVER called me back. Finally one girl got a hold of her "manager" on her cell phone and I spoke to her and have NEVER had a more DISRESPECTFUL BITCH on the other line in my life. Her name was RAINA and she was BEYOND unprofessional. Not only did she CUT ME OFF with EVERY sentence I tried to get out, but she then proceeded to HANG UP on me. Since then she was apparently DEMOTED (nothing to do with me so she probably did the same to more than one person) but in my opinion she should be FIRED and NEVER hired anywhere else ever again as she clearly has neither proper customer service skills nor common sense. I contacted BBB and specifically reported HER along with my complaint. She deserves a slap in the face. Good beds, but you will have to figure out how to use them completely on your own because the girls will sit at the front desk on their cell phones and no one will show you what to do. You're better off in the sun. Wouldn't recommend this place to ANYONE
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