This was my favorite pho place. Close to home and the food is great, portions great. I never write negative posts based on just one bad visit because I think it's very biased and a lot of times I don't like to rely on Yelp because I feel like a lot of people write their posts based on that one negative incident.
Well I'm writing this after 3-4 bad incidents. Forget about being served even water if the place is busy with larger parties. The two or three servers there become so concentrated on that one large party that two top tables are completely ignored. This has happened to me at least 3 times. I've had to waive the servers down for water and to take our order, which of course never came out until I had to walk to the counter and ask where our food is (minimum 45 min later). I work in the food and industry myself and I completely understand what it's like to get swamped. But do not lie or blame the kitchen for your mistakes when I clearly see u not input our orders into the pos and go straight to serving the large parties.
remember.. this post is NOT based on one incident but multiple!