I actually used to study here for hours on end and the staff was always polite and courteous. I should have reviewed this location before. However, I had a another pleasant experience so I had to review this time! I needed an answer to a complex question over the phone and the girl who answered my phone call was so polite and helpful. Sometimes people get so annoyed with phone call questions. Plus, Starbucks is usually so busy I Felt bad calling however the sales associate did not make me feel like I was a burden at all. I really appreciate her patience and courtesy. I definitely recommend this location!!