The manager at this Napoli's is incredibly rude! This is the second TERRIBLE experience I've had with this restaurant! Beginning with receiving a disgusting meatball sub that was soaked at the bottom causing the bread to be gummy & wet. It was the worst sandwich sub I've ever experienced. Upon calling the restaurant, the manager refused to replace the sandwich without it being brought in. I brought in the sandwich displaying its soaking wet bottom, & at that point he decides to apologize and replace it with something else on the menu. With my forgiving personality I decided to let go his brashness from earlier on the phone when he rudely told me he would do nothing for me. Now upon calling his restaurant two months later to give it another try. He as my number listed as no service. Worst service I've received from anywhere! I believe the manager'a name is Harry! Replace him, and I guarantee your restaurant will generate lots of additional revenue. The customer service is lacking to say the least with his leadership. Highly disappointed!