STELLAR SERVICE! We're new in Sun City and my roof mounted gaspack was installed in 1988. So I wanted to change to a newer system. I recently retired from Preaching for a church that had 9 furnaces in the building and and so have seen the good bad and ugly of HVAC service. After doing my "due diligence," I called North Valley, Jim was at our door in 45 minutes. He really knew the industry the area and the products. We signed on a fair deal on that day (Friday).
He told me the installers would be here at 7 AM Monday! I thought, "If they show up on time and on the right day they will be the first ones since we got to Phoenix." They showed up 15 minutes early and rang the doorbell at 7 AM! A good sign. Then they pulled the elbow off of the roof and discovered that a former company had butchered the duct work.
THIS IS WHERE THE IMPRESSIVE PART BEGAN! From past experience with HVAC companies I was prepared for the installers to try to jump in and do a quick jury rig of duck tape and string and then hide the evidence because of pressure from the office to keep labor costs down and stay on schedule.
Instead they called extra help to the job site and completely rebuilt the duct work right. It was obvious that they and Jim, back in the office, were concerned about getting the job done right instead of just churning and burning suckers.
After working a very long day, they were very meticulous about making sure everything was done right, sealed properly and then cleaning up after themselves.
I can't remember the last time I got service like this.