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| - Using the automated system for refillsI had made a refills, I attempted to medications for my dog prior to a trip I was going to take.The prescription was reordered on Thursday, Aug 31, and my credit card was charged the same day.
By Friday, September 8, this prescription had not been received. I called Diamondback to check up on the status of my order made through the automated refill process. Due to a "glitch" in the system. it had not been shipped and Diamondback was not sure that they could get it to me before my trip. Ultimately, Diamondback called back to say they could overnight the prescription. However, if I had not called on Friday, Sept 8, I would have had to postpone my trip until the medications for my dog arrived.
In addition, this is not the first time that we have had a problem with the fulfillment of a prescription by Diamondback; the fulfillment of another prescription was not delivered in the timeframe as promised by the Diamondback representative. As a consequence, I am extremely unhappy with the service provided and would recommend others to avoid using Diamondback and switch to Roadrunner. In fact, due to the inability of Diamondback to deliver as they promise, I have told my veterinarian to stop using Diamondback for all future refills or new prescriptions for any of my dogs.
In my opinion, Diamondback should rectify their processes and controls so they can meet the expectations of their customers (that they themselves set).
Completely dissatisfied,
Pat Tsutsumida
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