I've spent several thousand dollars at this shop (2 high-end Rocky Mountain downhill MTBs, tune ups, accessories, clothes). I've really given them the benefit of the doubt, but their level of service is always "just okay". They never go beyond the bare minimum and there doesnt seem to be any passion in this shop. For this reason, be cautious of their tuneups. Otherwise convenient location if you just need to pick up something while you're downtown.