I am adding my complaint to all others re SW Gas in Phoenix area. Where do they get the right to charge people for gas we don't use? Just because they declare the weather is warmer and we didn't use as much gas, they have the right to charge us for it anyway?? What if APS, Verizon, Cox and all the other service providers said, ok, you didn't use as much as last year so we're charging you what you used at this time last year. This is the most unethical move I have seen yet. Penalized for using less...$16 worth. Unbelievable that these crooks get away with it. Whats worse is the people who gave them that right. Who represents us???