| rev:text
| - I really was impressed when I first walked in, the place is really nice, we were able to get a bowling lane in less than 20 minutes, which isn't bad for a Friday afternoon, but then the service went downhill from there. Upon receiving our bowling shoes, the girl at the counter asked if we wanted a server to come over to our bowling lane to which we replied yes. When we arrived at our bowling lane, we used the little console at our table to order an appetizer, their nachos, it acknowledged receipt of our order and stated that our order would be right out. We had paid for an hour of bowling so we had planned on enjoying our appetizer and maybe a beer or two. Well about 25 minutes later, well into our bowling, still no server (we couldn't order alcoholic beverages from the console), and no nachos. So I asked a young man nearby who worked there if he could find a server for us, he said something into his little handheld device, so we thanked him and continued to bowl. Another 10 minutes went by, and still no signs of any server, and no nachos, mind you, by this time, we had less than half an hour left of bowling time. So now my husband goes back to the front counter and informs the young lady who helped us secure our bowling lane that our requested server had still not arrived. He returns to bowl with me. We let another 5 minutes go by and I see the same young man again, so at this point, I'm getting really frustrated so I ask him for a manager, a few minutes go by and still nothing, and who appears to be a manager is standing around talking with another employee. Finally a server comes up to us to take our drink order, no nachos in hand either. We placed our order, contemplating whether or not we should even bother at this point, and then we inform her that we had ordered nachos over 30 minutes ago, no apology, just a blank stare and an okay from her, then she promptly walked away. We finally got our nachos and beers with about 15 minutes left of bowling. I have to say that the repeated attempts to contact a server from each employee seemed like we were bothering them or putting them out, they literally would all give us these blank stares! Maybe social media has put a real damper on our youth these days, inhibiting their communication skills.
The entire experience was rather strange. The nachos ($11) were cold, but we still ate them, our time was up on our bowling lane before we knew it, so we finished our beers near the bar. Oh and after all of this, and leaving a bad review on the little console, still not one manager bothered to approach us. The two gentlemen who appeared to be managers stood around chit chatting with one another. Needless to say, we won't be back, which is unfortunate because it's such a nice place with so much potential. I also have to mention that there were a moderate amount of people there, it wasn't packed at all so there should be no excuse for the horrible customer service we received.
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