I'm just gonna say it: I am not a fan of the service here. I gave this place all year to get better, but I was in today to pick up a birthday cake and again: rude service. Obviously, service is not a priority here.
I do like the pastries (can't say love...) and the cakes we have ordered from here have been good, but the service here kills me. I understand Freeds is a small scale icon here in Vegas, but the people that work here KNOW it and are routinely pretty rude. The "take a number" system here just reinforces that. They act like you can't get a nice cake anywhere else (yes, you can) and treat patrons like a number.
I won't continue to patronize Freeds anymore. Service is so important, and I'm tired of being let down.