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| - I visited here on the first and last days of a recent trip to Las Vegas. The first trip was impressive enough (I would have given it 5 stars alone) that I was willing to pass up the myriad other excellent Vegas options for a return visit.
Both visits I was accompanied by Matt T. who posted a review on 1/19. The first trip featured superb service by a waiter named Jeff. He made excellent suggestions on Pinot Noir, and on a customized surf-and-turf combination to help me get over my indecision on that pressing question, "steak or seafood?" The combination Macadamia-crusted Mahi Mahi paired with the Honey Mustard Garlic-Charred Beef Short Ribs was fantastic. The ribs melted in my mouth and the sauce was flavorful but not overstated, so as to make it possible to sit alongside the more elegant seafood selection. I highly recommend both. I should also mention that the food was delivered in a very timely fasion.
On the second visit, I took the opportunity to order a custom sushi roll (a "Cherry Blossom" for the initiated among you) and thus verified that these folks also impress on that delicacy.
Also on the second visit, our original server Jeff transmuted into our bartender while we awaited seating. Once again he excelled, keeping us occupied with masterful martinis, beer talk and polished social skill.
Unfortunately, other things that happened that evening are what keeps me from going 5 stars on this place (I'd do 4.5 if that was possible!). We arrived about 20 minutes early for our reservation, and as they were moderately busy they were not ready to seat us early. However, we passed 45 minutes at the bar before I finally returned to the host station to find that they had simply forgotten us. At this point we were seated immediately.
That would have been OK, except that the next major faux pas was that after placing our orders, it took an HOUR for our entrees to arrive. Our appetizers were also slow, with my friend Matt observing that the plates were warmer than the food. By this time in the evening the restaurant was not particularly busy, so it really was completely inexcusable.
Regardless of the mistakes, the entrees still excelled as did the desert. My attitude about the whole situation was really upturned by very appropriate, tactful handling of the situation by the manager. I have no qualms about recommending Roy's given the excellence of the food, the overall quality of the service, and that I got to see how well management behaves in those difficult situations which are bound to happen on occassion.
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