I took my car in for the 20,000 mile service and it was performed appropriately. My car needed some touch up paint due to a minor tap that happened last year on my right rear bumper. I was referred to parts where I met Beatriz Campuzano who sold me the tube of paint. She then went out to my car in 95 degree heat and while on her knees, she carefully painted the touch up paint on the car with the first coat. She showed me how to properly put a 2nd coat on after the first coat dries. Beatriz was very helpful and went beyond the call of duty to help a customer. Thanks Beatriz and keep up the good work!